COO » Startup Role Guide

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What The Role Does

The chief operating officer is responsible for the company running well. The scope varies more than any other executive role — in some companies it covers everything outside product and engineering; in others it is narrowly operational.

The role is often created when a CEO's time is being consumed by internal execution at the expense of strategy, capital, and external work.

Typical Responsibilities

Owning execution against company objectives
Building the operating rhythm — planning cycles, reviews, metrics
Overseeing functions such as support, delivery, and operations
Process design and organisational scaling
Frequently acting as a direct partner to the CEO

What Investors Look For

Clear division of responsibility between CEO and COO
Demonstrated ability to build process without smothering speed
Track record of scaling teams through a similar stage
Metrics discipline and follow-through
Complementary rather than duplicated strengths relative to the CEO

Explore related roles.

CEO · CFO · CMO

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